1. Introduction
This Privacy Policy explains how Stone Paradigm Export (“we”, “us”, “our”) collects, uses, shares and protects your personal information when you visit https://stoneparadigmexport.com, interact with us on WhatsApp, email or phone, or submit an enquiry about our quartz, marble, onyx, terrazzo and other stone products.
We are committed to handling your personal information responsibly and transparently, in line with applicable data protection laws and industry best practices, including requirements for online businesses from platforms such as Google Search, Google Ads and Google Merchant Center.
2. Who We Are
Business Name: Stone Paradigm Export
Nature of Business: Wholesale & retail supplier of engineered quartz, Italian marble,
imported marble, onyx, terrazzo and other natural & engineered stones for residential, commercial
and hospitality projects.
Registered Address:
Makrana Road, Ricco Industrial Area
Kishangarh, Rajasthan – 305801, India
Primary Contact Details:
WhatsApp / Phone: +91-9829078025
Email: stoneparadigmexportsindia@gmail.com
Website: https://stoneparadigmexport.com
3. Scope of this Privacy Policy
This Privacy Policy applies to:
- Visitors and customers using our website stoneparadigmexport.com.
- Enquiries submitted through our website forms and WhatsApp links.
- Communication with us via phone, email, WhatsApp, social media or in-person at our showroom.
By accessing or using our website or by sharing your personal information with us, you accept and agree to the terms of this Privacy Policy.
4. Information We Collect
4.1 Information you provide directly
We collect information you choose to share with us, such as:
- Contact details – your name, phone/WhatsApp number, email address, city and country.
- Project information – project type (home, hotel, office, etc.), approximate area (sq.ft), preferred stones, budget and timelines.
- Communication content – messages you send through our enquiry forms, WhatsApp, email or social media, including attached photos or reference designs.
- Business details – if you are an architect, builder, fabricator or dealer, we may collect firm name, GST number, business address and job role.
4.2 Information collected automatically (website usage)
When you visit our website, certain information may be automatically collected by our website hosting and analytics tools, such as:
- IP address, browser type and version, device type and operating system.
- Pages visited, time spent on pages, click paths and referring URL.
- Date and time of visits and other technical diagnostic data.
4.3 Cookies and similar technologies
Our website may use cookies or similar technologies to improve user experience, remember your preferences and help us understand how our site is used. You can control or delete cookies through your browser settings, but disabling cookies may impact website functionality.
4.4 Information from third-party services
Where permitted by law, we may receive limited information about you from:
- Analytics and advertising platforms such as Google Analytics, Google Ads or Meta.
- Social media platforms if you interact with our profiles or campaigns.
- Logistics partners (for delivery updates, address confirmation, etc.).
5. How We Use Your Information
We use your information for the following purposes:
- To respond to enquiries – sharing price quotations, availability, technical details and stone recommendations based on your project.
- To communicate with you – via WhatsApp, phone or email regarding your enquiry, order status, delivery or after-sales support.
- To prepare offers & documentation – for pro-forma invoices, purchase orders, export documents and GST / tax compliance.
- To improve our website & services – analysing website usage and feedback to improve content, user experience, product mix and service quality.
- For marketing (with consent where required) – sending updates about new collections, offers or showroom events that may be relevant to you. You can opt out anytime.
- For legal and security reasons – preventing fraud, resolving disputes, enforcing agreements, and complying with applicable laws and platform policies (for example, requirements from Google Merchant Center or advertising partners).
6. Legal Basis for Processing (where applicable)
Depending on your location and applicable law, we may process your personal information on one or more of the following legal bases:
- Consent – where you voluntarily provide your details and ask us to contact you or send you information.
- Contractual necessity – when processing is required to respond to your enquiry, provide quotations, fulfil orders or deliver products/services you requested.
- Legitimate interests – to operate and grow our stone business, understand customer needs, improve our offerings and ensure website security, provided your rights are not overridden.
- Legal obligations – to comply with tax, accounting, export/import and other regulatory requirements.
7. Enquiry Forms, WhatsApp & Email
Our website may include enquiry forms that help you share your details quickly. When you submit a form on our site:
- Your information may be used to automatically prepare a WhatsApp message to our official number +91-9829078025, which you can review and send from your WhatsApp account.
- We may also use the same information to generate an email draft to stoneparadigmexportsindia@gmail.com, so that your enquiry reaches us by email.
- Copies of your messages may be stored by WhatsApp, your email provider and other communication platforms in line with their own privacy policies.
By using these features, you understand that your information will be shared with the respective communication platforms as necessary to complete your request.
8. Cookies, Analytics & Google Services
To understand how visitors use our website and to improve our marketing, we may use tools provided by third parties such as Google. These tools may use cookies and similar technologies.
8.1 Cookies
Cookies help us:
- Remember your basic preferences (for example, language or previously visited pages).
- Generate anonymous statistics about website traffic and performance.
- Display more relevant ads or product information on other websites or platforms.
You can manage or disable cookies through your browser settings. Please note that some features of our website may not function properly without certain cookies.
8.2 Google Analytics & Google Ads (where used)
We may use Google Analytics to understand how visitors engage with our site, and Google Ads or other remarketing tools to show relevant ads about our products. These services may collect anonymised information about:
- Pages visited, time spent and paths taken through the site.
- Approximate location (city/region) based on IP address.
- Type of device, browser and operating system.
Google may use this information in aggregated form to provide its services. For more details on how Google uses data from sites that use its services, please refer to Google’s own privacy documentation and policies.
If remarketing is enabled, you may see our ads on other websites you visit. You can control personalised ads using your Google Ads settings or other opt-out tools provided in your region.
9. How We Share Your Information
We do not sell your personal information. We may share your information only in the following limited situations:
- Service providers & partners – such as website hosting companies, email service providers, IT support, cloud storage, analytics providers, marketing tools or logistics and transport partners. These parties are expected to use your information only to provide services to us.
- Business partners – such as fabricators, dealers or installation contractors, but only when required for your project and usually with your knowledge.
- Legal & regulatory authorities – when required to comply with law, court orders, tax and customs requirements or to protect our legal rights.
- Business transfers – in the event of a merger, sale of assets or restructuring, your information may be transferred as part of that transaction, subject to confidentiality obligations.
10. International Data Transfers
Our business is based in India, but some of our service providers (such as cloud hosting, email or analytics providers) may process data in other countries. Where personal information is transferred across borders, we aim to work with reputable providers who implement appropriate safeguards in line with applicable data protection laws.
11. Data Retention
We retain your personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including:
- Responding to your enquiries and providing quotations.
- Managing active or potential projects and after-sales support.
- Complying with legal, tax, accounting and regulatory requirements.
When information is no longer required, we may anonymise it for statistical use or securely delete it.
12. Data Security
We use reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. These measures include:
- Using reputable hosting providers and security tools.
- Limiting access to personal information to authorised team members and service providers.
- Using secure channels (where available) for communication and data transfer.
No system can be guaranteed as 100% secure. However, we continuously work to maintain and improve our security practices.
13. Your Rights & Choices
Depending on your country and local data protection laws, you may have some or all of the following rights:
- Access – to request a copy of the personal information we hold about you.
- Correction – to ask us to correct inaccurate or incomplete information.
- Deletion – to request that we delete your personal information, where legally permitted.
- Restriction – to ask us to limit the way we use your information.
- Objection – to object to certain types of processing, such as direct marketing.
- Withdraw consent – where processing is based on your consent, you may withdraw it at any time.
To exercise any of these rights or to raise a privacy concern, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before acting on your request.
14. Children’s Privacy
Our website and services are intended for adults involved in building, design and procurement activities. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to remove it.
15. Links to Other Websites
Our website may contain links to other websites, such as stone references, partner sites or social media platforms. We are not responsible for the content or privacy practices of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or technology. When we make significant changes, we will update the “Last updated” date at the top of this page. Your continued use of our website after any changes means you accept the updated Privacy Policy.
17. How to Contact Us
If you have any questions about this Privacy Policy, our data practices or your personal information, you can contact us at:
Stone Paradigm Export
Makrana Road, Ricco Industrial Area
Kishangarh, Rajasthan – 305801, India
WhatsApp / Phone: +91-9829078025
Email: stoneparadigmexportsindia@gmail.com
Website: https://stoneparadigmexport.com